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How to Send a Direct Message on Twitter
If you’ve ever wondered how to send a direct message on Twitter, then you’ve come to the right place. A DM is essentially like a text message, except that it can be private. A DM is a limited to 10,000 characters and can be used for a variety of purposes, including customer service. Below are some examples of how to send a direct message on Twitter. Hopefully, this article will help you learn how to use this new tool to your advantage.
DMs are like text messages
You might have received a DM from someone and have not yet opened it, but don’t worry. Twitter allows you to send and receive DMs. Just like sending text messages, you can read the DMs you’ve received or send a new one. On the same subject : How Much Does Social Media Engagement Count? A Complete Guide. You can also manage your DM inbox by checking the read receipts. But if you’re using Twitter for business purposes, you’ll probably want to delete individual DMs.
Unlike email, Twitter DMs are not a one-way street. You can still link to your help desk or personal email to address any customer concerns. But there are times when your DMs aren’t enough. That’s when you need to be proactive and positive. Twitter DMs give you the chance to get to know your audience and provide them with a personalized, private message.
They are private
Tweets and direct messages from Twitter users are considered private by default. However, there are times when users can accidentally mark an individual message as read, which can lead to privacy issues. The best way to manage your DM inbox is to follow Twitter’s best practices for brands. Read also : How to Download a Video From Twitter. These include not sharing your personal information or revealing your location, as you may not want your followers to see your private messages. If this happens, you may need to delete the message in question.
To send a message, you must be a follower of the person you wish to contact. This way, you will be able to see the DM in question. After completing this step, click the “new message” button located on the top right of the Twitter window. Follow the person you want to send a message to and type your message. You can also add a group of people to your message if you want.
They can be up to 10,000 characters
Previously, Twitter limited direct messages to 140 characters. But the social network has recently boosted the character limit to 10,000 characters, allowing users to say as much as they want. Twitter announced the change in June and gave developers time to update their products. Read also : How to Logout of Twitter. The new feature is more than a mere cosmetic improvement. Messages sent via DM can be as long as 10,000 characters, and users can include photos and videos.
However, the new character limit isn’t as effective as an increase in Twitter’s reach. Facebook, for example, has a character limit of 20,000. The new limit will allow brands and users to engage in more detailed conversations. Twitter, on the other hand, will likely be more interested in expanding its reach than competing platforms. Ultimately, Twitter wants to become more than a microblogging platform.
They can be repurposed for customer service
Using Twitter Direct Messages (DMs) to provide customer support is a great way to improve engagement with followers and increase your brand’s customer satisfaction. Twitter allows businesses to embed DM links in their tweets so that consumers can immediately open a conversation with them. DMs can be private or open to multiple users. Direct messages are a great way to address specific questions or concerns in a personal, one-to-one way.
Customers expect fast, personalized response to their questions and complaints. Make sure you respond promptly to your Twitter followers. Also, be sure to include a signature and any additional resources you might be able to provide. If you’re a business that relies on Twitter as a customer service channel, consider creating a customer service-specific Twitter account. These accounts can be more effective than others and can be a good source of quality customer service content.
They can be deleted
If you’ve accidentally marked someone’s direct message as “read,” you can easily delete it by following the steps below. Follow best practices for brands on Twitter to ensure that your DMs don’t get lost in the shuffle. Delete a direct message on Twitter before it has a chance to cause problems. There are two ways to do this. First, you can delete it on your side. The other user will still be able to see it.
In order to delete a direct message on Twitter, hover over the box and select the “trash can” icon. You can also select a different name for the deleted message. You can also save it in a computer document. This is especially useful for messages that are important for business purposes. However, be sure to save important messages. Once you’ve done that, you’ll no longer have to worry about accidentally sending someone a spam message.
