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What Are DM’s on Twitter?
DM’s on Twitter are a type of direct message that users can send each other. They can be useful for many reasons, including defusing frustration, conveying information to new users, and telling old friends about your products and services. Let’s explore how they can be used to their full potential. Here are some examples of DM’s. We will also cover how to use them to de-escalate any situation.
DM’s are a direct communication outlet
DM’s on Twitter are a secondary form of public outreach. Using Twitter DMs to communicate with individual users is perfectly acceptable – as long as you don’t spam or send unsolicited messages. For example, if you’re looking for a job, making contact in a DM is the ideal way to answer questions about salary, experience, or the kind of role you’re seeking. It would be incredibly exhausting to send out at tags every time you wanted to communicate the details.
DM’s on Twitter can also be useful for customer service. It’s especially convenient for brands that have multiple locations. For example, a car dealership, a hotel, or even a government agency can send a message to customers by asking their location. However, the best part about this option is that it’s permission-based and that users control what their location is. You can even pick a location from a list of options so that you’re able to respond to the person in the most convenient way possible.
DM’s on Twitter are a private way to communicate with a specific user. Unlike the inbox on Twitter, a DM is only viewable by the person receiving it, meaning that it’s an excellent medium for private communications. DMs also allow users to include photos, links, and emojis. There are also no limitations as far as content, and the messages don’t have to be 140 characters.
They can be used to de-escalate frustration
DM’s on Twitter are great tools to use to de-escalate frustration and keep the dialogue civil. They are also a great way to share tweets with groups of up to 20 accounts. To send a tweet via DM, tap the share icon underneath the tweet and then select Send via Direct Message. You can even include a GIF or photo.
Using DM’s on Twitter is a great way to de-escalate customer frustration. Unlike email or phone calls, Twitter lets users share details privately, so sending a message to a DM will make it more private and less likely to be ignored. If a customer complains about a product or service, encouraging them to send a message through a private DM will help you limit the damage to your brand. Furthermore, you’ll let the customer know that you’re serious about their feedback, and the potential fallout will be minimized.
They can be used to tell new people about your services and products
DM’s on Twitter can be used as a secondary public outreach channel. While you should never spam people, it is OK to contact new people in your DMs to tell them about your services and products. People use Twitter as a platform for hiring and seeking recommendations for professional roles. DM’s are the perfect place to answer questions about salary, experience, and role. It would be too exhausting to reply to every single question through @tags.
DM’s on Twitter can be used for business lead generation, connecting with customers, and telling new people about your services and products. While Twitter is less saturated than LinkedIn, it is still a great place to engage new people and promote your products and services. The first few times you reply to a new DM, give them something that is engaging, and they might become your next customers.
Customers often use social media to complain about problems with their orders. You should acknowledge the inconvenience and apologize for the inconvenience, and reiterate how important customer service is to your business. If customers have a negative experience, ask them to DM you about their order so you can resolve the issue quickly. People love businesses that respond to their concerns and offer excellent customer service. If you do, you’ll get more recommendations.
