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How to Enable the Reviews Tab on a Facebook Page
First, you must log into your business account in Facebook. Then go to your Business page in the More box. Look for the Edit Tabs entry, which is near the bottom. If the tab is not present, you are using an incorrect account. If the Reviews radio button is not blue or gray, you need to enable them. Drag and drop the tab to the desired position. If you are unable to find the tab, you can click the six dots and click “reorder.”
Recommendations help understand the customer experience on Facebook
Recommendations are a powerful new way for businesses to increase trust in their products and services. One in three Facebook users says that they look for recommendations and reviews from businesses before making a purchase. See the article : How to Save Video From Facebook. The more positive reviews a business receives on Facebook, the more likely it is for a potential customer to choose that company over its competitors. Facebook has also invested in making its platform more honest and authentic by making it easier to report fake reviews and spam.
Recommendations can include photos and gifs. They appear on the business page under the Recommendations tab. The best way to activate recommendations is to create a mobile-friendly form that allows users to upload photos. This feature is particularly useful if your customers make recommendations from different devices. After the recommendations are left, they will show up on a business’s page under the Recommendations section.
Turning off the reviews tab
At some point, you may find yourself in need of turning off the reviews tab on your Facebook page. This may happen accidentally or by mistake. There are also instances when Facebook simply disables the reviews tab for some time, so it’s best to check for the tab on your page to find out if it’s still there. To see also : How to Advertise on Facebook. If it’s not, you can move it somewhere more visible. But be aware that you won’t have much control over how the reviews tab looks.
To turn off the reviews tab on your Facebook page, select the slider to ON. The reviews that were previously hidden will remain on your page for a certain period of time. You should first resolve the problem that caused the bad reviews, then ask happy customers to leave positive reviews. In addition, you may want to log out of your Facebook page to ensure that no other Facebook users will leave comments or review your business.
Disabling notifications for new reviews
In 2016, you may have heard that online reviews can make or break a business. These days, there are discrediting campaigns and trolls that are willing to take your business down, so it’s critical to remove any negative reviews before they get out of hand. A recent Harris Interactive survey found that 33% of consumers who received a positive response from a company later posted a new review. Read also : How Do I Wish My Son Happy Birthday on Facebook?. A similar percentage deleted their previous negative review after receiving a positive response. Therefore, disabling notifications for new reviews on your Facebook page should be an absolute last resort.
As a Facebook page administrator, you have the option of turning off notifications for new reviews. This can have both positive and negative implications, depending on the nature of your audience. If you’d rather avoid the negative reviews, you should work to collect more positive reviews, as they will drown out the bad ones. Encourage positive reviews by writing thank-yous and socializing with your fans. If the reviews continue to appear, you can turn them back on again if necessary. However, you should be aware that your previous reviews will still be associated with your Facebook page.
Responding to negative reviews
One way to respond to a bad review on your Facebook page is to show empathy for the person who posted it. Consumers may feel that their review is unfounded or that you don’t care about their experience. Moreover, if you’re not able to resolve the issue quickly, consumers might think that you aren’t committed to providing top-notch service. Therefore, you must take steps to address any complaints as soon as possible.
While responding to a negative review may be awkward, it is important to address the reviewer’s concerns and address the issue directly. While you may take offence to the review, remember that negative reviews provide a great source of feedback. It’s like free market research! Be sure to include the name of the reviewer when responding to a negative review. Responding in a positive manner to a customer complaint will help your business’s credibility and earn you a loyal audience.
