{"id":34418,"date":"2022-07-24T09:10:45","date_gmt":"2022-07-24T09:10:45","guid":{"rendered":"https:\/\/zeru.com\/blog\/?p=34418"},"modified":"2022-07-24T09:10:45","modified_gmt":"2022-07-24T09:10:45","slug":"is-it-possible-to-integrate-twitter-with-salesforce","status":"publish","type":"post","link":"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce","title":{"rendered":"Is it Possible to Integrate Twitter With Salesforce?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_43 counter-flat ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69f43feb6d28c\" class=\"cssicon\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><label for=\"ez-toc-cssicon-toggle-item-69f43feb6d28c\"  class=\"cssiconcheckbox\">1<\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69f43feb6d28c\" ><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce\/#Is_it_Possible_to_Integrate_Twitter_With_Salesforce\" title=\"Is it Possible to Integrate Twitter With Salesforce?\">Is it Possible to Integrate Twitter With Salesforce?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce\/#Tweets_are_a_modern_way_to_communicate_with_someone_else_the_rest_of_the_world\" title=\"Tweets are a modern way to communicate with someone else \/ the rest of the world\">Tweets are a modern way to communicate with someone else \/ the rest of the world<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce\/#They_can_be_monitored_by_customer_service_agents\" title=\"They can be monitored by customer service agents\">They can be monitored by customer service agents<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce\/#They_can_be_prioritised\" title=\"They can be prioritised\">They can be prioritised<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce\/#They_can_be_transferred_to_Salesforce\" title=\"They can be transferred to Salesforce\">They can be transferred to Salesforce<\/a><\/li><\/ul><\/nav><\/div>\n<h1><span class=\"ez-toc-section\" id=\"Is_it_Possible_to_Integrate_Twitter_With_Salesforce\"><\/span>Is it Possible to Integrate Twitter With Salesforce?<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p><img decoding=\"async\" src=\"https:\/\/i.imgur.com\/ZEz1bgM.jpg\" align=\"left\" alt=\"Does twitter use Salesforce\" style=\"max-width:35% margin:0px 10px; height:auto; max-height:245px; width:auto;\">  <\/p>\n<p>Is it possible to integrate Twitter with Salesforce? This article will discuss the benefits and drawbacks of using social media with CRM. Twitter was an interesting option for CRM because of the social aspect of the social media site. If you&#8217;re a small company doing around three hundred and fifty orders a year, Twitter may be a good support option for you. However, if your company has more than a few customers, it&#8217;s better to stick to a more traditional CRM.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Tweets_are_a_modern_way_to_communicate_with_someone_else_the_rest_of_the_world\"><\/span>Tweets are a modern way to communicate with someone else \/ the rest of the world<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you&#8217;re looking for a modern way to communicate with someone else\/the rest of the world, Twitter is a good choice. Users compose approximately 140 million Tweets per day, which amounts to one billion tweets per week. You can use this service to reach out to friends and family, send quick messages, or make new connections. If you&#8217;re wondering if Twitter is for you, read on for some reasons why it&#8217;s a great tool for sharing information.<\/p>\n<p>The power of Twitter is undeniable. It has revolutionized the flow of information around the world. News stories are shared almost immediately with 300 million Twitter users. In the case of the Bin Laden raid, a local IT consultant tweeted first about the incident, allowing the world to know about the attack in real time. Another powerful feature of Twitter is that it allows anyone to join the conversation. Anyone can share ideas and influence the discussion. In the end, it becomes an open conversation that can be searched for by anyone.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"They_can_be_monitored_by_customer_service_agents\"><\/span>They can be monitored by customer service agents<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Customer service agents can monitor Twitter conversations through a main account or a separate account devoted to social media. When monitoring Twitter, agents should know how to deal with a variety of issues, including the types of hashtags, variations on the company name, and possible misspellings. Using an advanced system will also enable agents to add custom fields, build customer information, and set up notifications. Here are some tips to help your agents be more effective.<\/p>\n<p>Promptness is the key to effective Twitter customer support. According to research, forty percent of consumers expect a response within an hour and seventy-nine percent expect it within 24 hours. That&#8217;s why it&#8217;s important for brands to stay up-to-date with the latest consumer complaints on Twitter and respond quickly to their customers. In a recent case, Goodreads responded to a customer&#8217;s Twitter account at 7:53 a.m. ET.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"They_can_be_prioritised\"><\/span>They can be prioritised<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you&#8217;re using Salesforce to manage customer service, you&#8217;ve probably noticed that you&#8217;re not getting the results you&#8217;re looking for with Twitter. If so, you&#8217;re not alone. There are many ways to manage customer service on Twitter. In this article, we&#8217;ll cover the different methods available and how to prioritize Twitter. Using Appnovation&#8217;s integration service, you can seamlessly connect your Salesforce account with Marketo and Twitter. This integration service uses MuleSoft Anypoint connectors to streamline communication and collaboration between the platforms.<\/p>\n<p>For starters, it&#8217;s easy to understand why Salesforce would want to acquire Twitter. Twitter is a consumer-facing product, with advertising around content. Taking Twitter into its fold would spread the message about cloud-based enterprise services to an even bigger audience. Also, it would take advantage of the real-time data it gathers. And, what better way to leverage Twitter&#8217;s growing user base than to sell it to Salesforce?<\/p>\n<h2><span class=\"ez-toc-section\" id=\"They_can_be_transferred_to_Salesforce\"><\/span>They can be transferred to Salesforce<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you are interested in integrating Twitter with your CRM software, you may be interested to know that you can transfer customer data directly from Twitter into Salesforce. By incorporating Twitter&#8217;s Customer Feedback feature, businesses can ask their customers about their experiences. After a service interaction, businesses can easily share their survey with customers through Salesforce Service Cloud. This increases the chance of accurate feedback, and keeps the customer within one channel. Twitter has more than 500 million users, and you can use this data to improve your service and product offerings.<\/p>\n<p>To transfer your Twitter account, you need to log in to Salesforce using your custom domain. Make sure to enter it before logging in. Then, go to your Contact record and select the &#8220;News&#8221; tab. After you select the &#8220;News&#8221; tab, you will see a list of suggested Twitter profiles based on your Contact&#8217;s name. Select the one that matches your profile name and follow the directions in the welcome email.<\/p>\n<p> <iframe width=\"392\" src=\"https:\/\/www.youtube.com\/embed\/8qJOmqmGw1w\" allowfullscreen=\"true\" height=\"219\" frameborder=\"0\" style=\"margin:0px auto; display: block;\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Is it Possible to Integrate Twitter With Salesforce? Is it possible to integrate Twitter with Salesforce? This article will discuss the benefits and drawbacks of using social media with CRM. Twitter was an interesting option for CRM because of the social aspect of the social media site. If you&#8217;re a small company doing around three [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":37261,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.7 (Yoast SEO v21.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Is it Possible to Integrate Twitter With Salesforce? - Zeru<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Is it Possible to Integrate Twitter With Salesforce?\" \/>\n<meta property=\"og:description\" content=\"Is it Possible to Integrate Twitter With Salesforce? Is it possible to integrate Twitter with Salesforce? This article will discuss the benefits and drawbacks of using social media with CRM. Twitter was an interesting option for CRM because of the social aspect of the social media site. If you&#8217;re a small company doing around three [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce\" \/>\n<meta property=\"og:site_name\" content=\"Zeru\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-24T09:10:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/zeru.com\/blog\/wp-content\/uploads\/Is-it-Possible-to-Integrate-Twitter-With-Salesforce_34418.png\" \/>\n\t<meta property=\"og:image:width\" content=\"770\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Lizzie Yates\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lizzie Yates\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce\",\"url\":\"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce\",\"name\":\"Is it Possible to Integrate Twitter With Salesforce? - Zeru\",\"isPartOf\":{\"@id\":\"https:\/\/zeru.com\/blog\/#website\"},\"datePublished\":\"2022-07-24T09:10:45+00:00\",\"dateModified\":\"2022-07-24T09:10:45+00:00\",\"author\":{\"@id\":\"https:\/\/zeru.com\/blog\/#\/schema\/person\/61005d9ec00b94bc50fbaf11b78aa55e\"},\"breadcrumb\":{\"@id\":\"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/zeru.com\/blog\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Is it Possible to Integrate Twitter With Salesforce?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/zeru.com\/blog\/#website\",\"url\":\"https:\/\/zeru.com\/blog\/\",\"name\":\"Zeru\",\"description\":\"Blog\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/zeru.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/zeru.com\/blog\/#\/schema\/person\/61005d9ec00b94bc50fbaf11b78aa55e\",\"name\":\"Lizzie Yates\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/zeru.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/zeru.com\/blog\/wp-content\/uploads\/19-150x150.jpg\",\"contentUrl\":\"https:\/\/zeru.com\/blog\/wp-content\/uploads\/19-150x150.jpg\",\"caption\":\"Lizzie Yates\"},\"description\":\"A content marketing strategist with the Zeru team for a little over 5 years, Lizzie Yates specializes in everything digital media with a particular focus on social media and technology. Her passion? To follow how the social media sites like Instagram, YouTube, Facebook, Twitter, and TikTok are maturing over time, and what businesses can do to keep up. She shares her insights on our blog in a true outpouring of knowledge and expertise. Her knowledge about technology and social media is vast, and she is always willing to share her insights with businesses to help them stay up-to-date with the latest trends.\",\"url\":\"https:\/\/zeru.com\/blog\/author\/writer\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Is it Possible to Integrate Twitter With Salesforce? - Zeru","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce","og_locale":"en_US","og_type":"article","og_title":"Is it Possible to Integrate Twitter With Salesforce?","og_description":"Is it Possible to Integrate Twitter With Salesforce? Is it possible to integrate Twitter with Salesforce? This article will discuss the benefits and drawbacks of using social media with CRM. Twitter was an interesting option for CRM because of the social aspect of the social media site. If you&#8217;re a small company doing around three [&hellip;]","og_url":"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce","og_site_name":"Zeru","article_published_time":"2022-07-24T09:10:45+00:00","og_image":[{"width":770,"height":400,"url":"https:\/\/zeru.com\/blog\/wp-content\/uploads\/Is-it-Possible-to-Integrate-Twitter-With-Salesforce_34418.png","type":"image\/png"}],"author":"Lizzie Yates","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Lizzie Yates","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce","url":"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce","name":"Is it Possible to Integrate Twitter With Salesforce? - Zeru","isPartOf":{"@id":"https:\/\/zeru.com\/blog\/#website"},"datePublished":"2022-07-24T09:10:45+00:00","dateModified":"2022-07-24T09:10:45+00:00","author":{"@id":"https:\/\/zeru.com\/blog\/#\/schema\/person\/61005d9ec00b94bc50fbaf11b78aa55e"},"breadcrumb":{"@id":"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/zeru.com\/blog\/is-it-possible-to-integrate-twitter-with-salesforce#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/zeru.com\/blog"},{"@type":"ListItem","position":2,"name":"Is it Possible to Integrate Twitter With Salesforce?"}]},{"@type":"WebSite","@id":"https:\/\/zeru.com\/blog\/#website","url":"https:\/\/zeru.com\/blog\/","name":"Zeru","description":"Blog","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/zeru.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/zeru.com\/blog\/#\/schema\/person\/61005d9ec00b94bc50fbaf11b78aa55e","name":"Lizzie Yates","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/zeru.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/zeru.com\/blog\/wp-content\/uploads\/19-150x150.jpg","contentUrl":"https:\/\/zeru.com\/blog\/wp-content\/uploads\/19-150x150.jpg","caption":"Lizzie Yates"},"description":"A content marketing strategist with the Zeru team for a little over 5 years, Lizzie Yates specializes in everything digital media with a particular focus on social media and technology. Her passion? To follow how the social media sites like Instagram, YouTube, Facebook, Twitter, and TikTok are maturing over time, and what businesses can do to keep up. She shares her insights on our blog in a true outpouring of knowledge and expertise. Her knowledge about technology and social media is vast, and she is always willing to share her insights with businesses to help them stay up-to-date with the latest trends.","url":"https:\/\/zeru.com\/blog\/author\/writer"}]}},"_links":{"self":[{"href":"https:\/\/zeru.com\/blog\/wp-json\/wp\/v2\/posts\/34418"}],"collection":[{"href":"https:\/\/zeru.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zeru.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zeru.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zeru.com\/blog\/wp-json\/wp\/v2\/comments?post=34418"}],"version-history":[{"count":1,"href":"https:\/\/zeru.com\/blog\/wp-json\/wp\/v2\/posts\/34418\/revisions"}],"predecessor-version":[{"id":34421,"href":"https:\/\/zeru.com\/blog\/wp-json\/wp\/v2\/posts\/34418\/revisions\/34421"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zeru.com\/blog\/wp-json\/wp\/v2\/media\/37261"}],"wp:attachment":[{"href":"https:\/\/zeru.com\/blog\/wp-json\/wp\/v2\/media?parent=34418"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zeru.com\/blog\/wp-json\/wp\/v2\/categories?post=34418"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zeru.com\/blog\/wp-json\/wp\/v2\/tags?post=34418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}