{"id":25574,"date":"2022-07-20T18:34:18","date_gmt":"2022-07-20T18:34:18","guid":{"rendered":"https:\/\/zeru.com\/blog\/?p=25574"},"modified":"2022-07-20T18:34:18","modified_gmt":"2022-07-20T18:34:18","slug":"how-to-use-facebook-bots-in-your-business","status":"publish","type":"post","link":"https:\/\/zeru.com\/blog\/how-to-use-facebook-bots-in-your-business","title":{"rendered":"How to Use Facebook Bots in Your Business"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_43 counter-flat ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69e9d31b480b8\" class=\"cssicon\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><label for=\"ez-toc-cssicon-toggle-item-69e9d31b480b8\"  class=\"cssiconcheckbox\">1<\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69e9d31b480b8\" ><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/zeru.com\/blog\/how-to-use-facebook-bots-in-your-business\/#How_to_Use_Facebook_Bots_in_Your_Business\" title=\"How to Use Facebook Bots in Your Business\">How to Use Facebook Bots in Your Business<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/zeru.com\/blog\/how-to-use-facebook-bots-in-your-business\/#Streamchat_is_a_Facebook_chatbot_tool\" title=\"Streamchat is a Facebook chatbot tool\">Streamchat is a Facebook chatbot tool<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/zeru.com\/blog\/how-to-use-facebook-bots-in-your-business\/#It_allows_you_to_send_messages_outside_the_24-hour_window\" title=\"It allows you to send messages outside the 24-hour window\">It allows you to send messages outside the 24-hour window<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/zeru.com\/blog\/how-to-use-facebook-bots-in-your-business\/#It_can_navigate_web_pages_in_a_normal_web_browser\" title=\"It can navigate web pages in a normal web browser\">It can navigate web pages in a normal web browser<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/zeru.com\/blog\/how-to-use-facebook-bots-in-your-business\/#It_can_answer_customer_questions\" title=\"It can answer customer questions\">It can answer customer questions<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/zeru.com\/blog\/how-to-use-facebook-bots-in-your-business\/#It_can_close_sales\" title=\"It can close sales\">It can close sales<\/a><\/li><\/ul><\/nav><\/div>\n<h1><span class=\"ez-toc-section\" id=\"How_to_Use_Facebook_Bots_in_Your_Business\"><\/span>How to Use Facebook Bots in Your Business<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p><img decoding=\"async\" alt=\"Are Facebook bots allowed\" style=\"height:auto; max-height:244px; width:auto; max-width:40% margin:0px 10px;\" align=\"left\" src=\"https:\/\/i.imgur.com\/HpjQbg8.jpg\">  <\/p>\n<p>Bots can help companies communicate with customers and boost their online presence. Facebook&#8217;s chatbot tools allow users to send messages outside of the 24-hour message window. Some bots are programmed to navigate web pages and answer customer questions. However, Facebook does not allow bots to be used to post malicious content, and it&#8217;s important to follow the rules of Facebook carefully. This article will help you understand how to use Facebook bots in your business.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Streamchat_is_a_Facebook_chatbot_tool\"><\/span>Streamchat is a Facebook chatbot tool<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you&#8217;re interested in creating your own Facebook chatbot, Streamchat is an excellent option. The platform has two different types of tools, which make it easy to choose the right one for your needs. Streamchat is a basic tool designed for simple autoresponders and automations. It also lets you send messages to customers even if you&#8217;re out of the office. Streamchat is also easy to use, making it a great choice for beginners.<\/p>\n<p>Streamchat is a Facebook chatbot that can be integrated with Hootsuite Inbox. It uses Facebook Messenger handover protocol for smooth integration. Chatfuel is the largest self-serve Facebook chatbot building platform. It boasts a long client list and an intuitive user interface. It also has an editable front-end and extensive customization options. You can build a bot for free or upgrade to a Pro account and enjoy advanced features.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"It_allows_you_to_send_messages_outside_the_24-hour_window\"><\/span>It allows you to send messages outside the 24-hour window<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Facebook allows businesses to send messages to their customers outside of the standard 24-hour message window if they tag the message and notify the recipient before sending it. Messenger bots like Maisie automatically tag messages. Businesses can also send one follow-up message to a customer after the 24-hour window has passed. They must get approval from Facebook first. Then, they can send the message. These bots are gaining popularity because they&#8217;re easy to use and can help businesses stay on top of their customers&#8217; needs.<\/p>\n<p>Facebook wants businesses to send promotional messages only when users are interested in them. This way, they can create ongoing relationships with their customers. Messages sent outside the 24-hour window will not be delivered to the recipient unless they respond to your message within the specified time frame. Messages that fall within approved tag categories will continue to go out without the 24-hour restriction. Any messages that are sent outside of this time frame will be blocked and unsubscribed from the recipient&#8217;s list.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"It_can_navigate_web_pages_in_a_normal_web_browser\"><\/span>It can navigate web pages in a normal web browser<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The multifunctional tool Selenium is used to automate the activity of web bots and simulate human behaviour on a website. Bots programmed with Selenium can navigate web pages in a normal browser, click on links and buttons, enter text, and upload images. A bot that can navigate a web page using Selenium can also make posts and join popular groups. The tool can detect when a user is trying to do something illegal and then route it to human assistants for further analysis.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"It_can_answer_customer_questions\"><\/span>It can answer customer questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Companies are using Facebook Bots to answer customer questions. These chatbots are artificial intelligence (AI) tools that mimic the conversation style of human agents, answering questions in a way that makes them sound natural. Bots can even ask follow-up questions and mimic a real conversation. The more a customer feels valued and comfortable talking to a bot, the more likely they are to buy something from that company. However, bots cannot answer every question.<\/p>\n<p>Facebook Bots can answer customer questions, but the biggest drawback of these bots is that they lack emotion and personalization. Many customers want human empathy when they are dealing with a problem, and bots cannot provide it. Additionally, customers want human interaction and a sense of connection. While Facebook bots have their place, it is important to remember that people will always prefer a human to a bot. Using Facebook Bots to answer customer questions on Facebook has several benefits.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"It_can_close_sales\"><\/span>It can close sales<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When it comes to closing sales on Facebook, it is possible for a bot to help. Businesses can use bots to gather information from their customers, including their preferences, and use that data to reach out with timely offers. This can save time and money for both businesses and customers. A guide to using Facebook bots to close sales is available for free from Hootsuite. It also explains how to make your Facebook traffic convert into actual sales.<\/p>\n<p>When used correctly, Facebook chatbots can help close sales and generate leads. They can suggest products that go together and remind customers of past purchases. When integrated into sales processes, chatbots can identify high-value leads and pass them along to a human salesperson. The Facebook bot will assist the human salesperson during the closing process, but it will not replace a human salesperson. It is important that the chatbot is designed to work alongside human salespeople to close the sale.<\/p>\n<p> <iframe height=\"261\" width=\"467\" src=\"https:\/\/www.youtube.com\/embed\/mgZLGGpF6vk\" allowfullscreen=\"true\" frameborder=\"0\" style=\"margin:0px auto; display: block;\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to Use Facebook Bots in Your Business Bots can help companies communicate with customers and boost their online presence. Facebook&#8217;s chatbot tools allow users to send messages outside of the 24-hour message window. Some bots are programmed to navigate web pages and answer customer questions. However, Facebook does not allow bots to be used [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":26469,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.7 (Yoast SEO v21.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Use Facebook Bots in Your Business - Zeru<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zeru.com\/blog\/how-to-use-facebook-bots-in-your-business\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Use Facebook Bots in Your Business\" \/>\n<meta property=\"og:description\" content=\"How to Use Facebook Bots in Your Business Bots can help companies communicate with customers and boost their online presence. 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